Effective Conflict Resolution

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After completion of this course on Effective Conflict Resolution you will receive 1 Continuing Education Unit/Contact Hour
Is this course for me? This course is for RNs, LVNs and Psych Techs

Course Synopsis:

Conflict is no respecter of persons, and it rears its head at work, at home, and pretty much any place where two or more people spend time together. Conflict is unavoidable. Since conflict is here and not going anywhere, it’s paramount that we understand it and institute principles and practices to ensure we resolve conflict effectively.

In this course, you will learn that success isn’t necessarily about accomplishments but about relationships. Having healthy relationships with coworkers, patients, and clients is as important as facts, issues, and being up-to-date on the latest advancements and research. Preserving and maintaining healthy relationships professionally and personally should be our focus as healthcare providers.Additionally, the inability to effectively resolve conflict can fuel burnout, bring lawsuits, and cause errors that can compromise safety. You will also learn that seeking to understand the needs of another individual is an important first step toward resolving conflict. Though confrontation is frightening, it is best to face it because effective conflict resolutions leads to adjustment, commitment toward good outcomes, and achievement of goals. In this course, you will learn the foundational principles needed to resolve conflict effectively.

Course Objectives:

Upon completion of this course you will:

  • Understand that in order for effective conflict resolution to occur there must be clearly defined roles of speaker and listener
  • Be able to list the 5 phases of the Trust Cycle
  • Recognize the importance of finding out the needs of another person in order to find the source of conflict
  • Understand the importance of openness and vulnerability
  • Recognize that valuing others is foundational to resolving conflict
  • Understand the need for developing an organizational culture of trust in order to resolve conflict effectively.

About Your Instructor:

Effective Communication Course ClickPlayCEU.com

Danny Silk, MSW

Danny Silk, MSW is a teacher, speaker, counselor, and author. His passion in life is to help individuals, families, and companies develop healthy interpersonal connections.

Course Approvals

This course is approved by the following governing boards & organizations:

  • CA Board of Registered Nursing: CA Provider # CEP 15849
  • District of Columbia Board of Nursing: CE Provider #50-14108
  • California Board of Vocational Nursing Provider # V10810
  • Psychiatric Technicians Provider # V10806


Identifying Roles(Preview)

Length: 10 minutes

In this lesson, you will learn how clearly defining roles and expectations during conflict is essential for working toward a resolution.

The Trust Cycle

Length: 10 minutes

In this lesson, Danny Silk explains the 5 phases of the Trust Cycle. The 5 phases are Need, Need Expressed, Response to Need, Need Satisfied, and Comfort.

Finding the Need

Length: 12 minutes

If we find out the needs of others, we can find a solution and work toward resolution more efficiently and effectively.

Valuing Others

Length: 20 minutes

In this lesson, you will learn the importance of valuing others and having an organizational culture of trust and safety. When value, trust, and safety exist in a workplace culture,…